Support
We’re here to help.
Questions about the platform, your account, or billing — reach the Polt team directly and we’ll get you moving.
Frequently Asked Questions
How do I get help with my account?
Email support@polt.ai or call (415) 612-8044 — both go directly to the Polt team, not a ticket queue. For account-specific issues, include your company name so we can pull up your setup faster.
How fast can I expect a response?
Every Polt client has a named support contact and a defined SLA set during onboarding. Most requests get a response the same business day.
Do I need to submit a ticket, or can I just message support?
What if I’m having an issue during implementation?
For setup-related questions, contact the person or team coordinating your implementation. Once you’re live, contact Polt support for ongoing help.
Can I request a feature or report a bug?
Yes — use the form above and select “How can we help?” to describe it. Feature requests and bug reports go to the product team directly.